Refund policy

Last updated 23 October 2026.

Draft. The company details are being filled in.

For customers of shops that sell with Vablus, on WhatsApp, Instagram, Messenger, website chat or a shop page, however the order was paid.

1. What every customer can count on

  1. If an order paid through Receivly never arrives, arrives damaged, or is not what was described, you get your money back in full. The shop page says when Receivly takes the payment.
  2. However you paid, the shop must deliver what you paid for or refund you. Each shop shows its own rules for other returns, such as a change of mind, on its shop page.
  3. Contact the shop first. Its name, number and order number are on your receipt.
  4. If the shop does not answer within 3 working days, write to [support email] with the order number. We contact the shop and reply to you within 5 working days.

2. Paid through Receivly

  1. The shop asks for the refund in Receivly. Receivly issues it through Paystack within 2 working days of the request, or tells the shop why not.
  2. Refunds go back to the card or account you paid with. Banks usually take 5 to 10 working days to show them.
  3. A refund can be full or part of what was paid, never more.
  4. The full rules, including disputes with your bank, are in the Receivly terms.

3. Paid to the shop's own Paystack account

  1. The shop issues the refund from its own Paystack account.
  2. If it does not, contact us as in part 1. We can pause a shop that does not deliver or refund.

4. Bank transfer to the shop, or cash on delivery

  1. The money went to the shop, so the shop refunds you directly.
  2. Keep your transfer receipt or the delivery note. It helps if you need us to step in.

5. Fees and delivery

  1. When an order is refunded in full because of the shop, you get back what you paid, including delivery.
  2. For a change-of-mind return, the shop's own rules say who pays to send it back.